Help & Support

Drag the three pieces onto the 8×8 board. Full rows and columns pop and hit the monster. When none of the remaining pieces fit, the round is over. All rules are in the app under Settings › How to play.

Each monster has one block color that deals triple damage. You see it to the left of the monster.

There is a new puzzle every day, the same for everyone: clear all gold blocks with a fixed set of pieces. The fewer pieces you use, the more stars you get. You can retry as often as you like that day. The next one arrives at midnight.

Hearts let you continue a lost round, up to three times per round. Coins buy block styles, worlds, sounds and effects. You earn both while playing, and the shop gives you 3 more hearts a week for optional videos.

Yes. Only leaderboards and ads need a connection. Your scores are submitted once you are back online.

iPhone with iOS 17 or later.

On your iPhone and, if you are signed in, in your private iCloud. You do not need an account with us. A round in progress stays on the device; everything else comes with you: coins, hearts, purchases, records and album.

Sign in to iCloud with the same Apple ID and install Plompy again. Your progress returns on its own. Settings › Data shows whether the backup is active. If needed, one-time purchases come back through “Restore purchases”.

Yes. Settings › Data › “Delete leaderboard data” removes all your entries from the server right away. You can reset your records there too. The privacy policy has the details.

Open Settings › “Restore purchases”, signed in with the Apple ID you bought with. This covers one-time purchases such as No Ads, Starter Pack, skins and sets. If coins or hearts from a purchase are missing, write to us with the purchase date.

Purchases are processed by Apple, so you request refunds directly from Apple: reportaproblem.apple.com.

No. All purchases are one-time and nothing renews automatically.

Your first rounds have none. After that there is at most one short ad after every second round, never during play. On top of that, at most one every 4 hours at app start, only after 5 rounds and never in your first 20 hours. Reward videos are always optional.

No Ads permanently removes the ads between rounds and at app start. Reward videos stay optional and work the same for everyone.

Settings › Legal › Ad settings. You can change or withdraw your consent there at any time.

Tap the record card on the home screen. There are Adventure, Classic and Daily boards, each weekly and all-time. If you are signed in to Game Center, your Adventure and Classic scores count there too. The button at the top right of the leaderboard page opens Apple’s leaderboard.

In the leaderboard with the pencil, once a year. The game filters out insults, religious and extremist terms.

In the menu under Settings › Game. Sound and vibration are also behind the pause button during play.

Plompy uses your iPhone’s language. Pick another one under Settings › Language.